top of page

Refund Policy

​

At Yghor Online, we want you to love what you’ve purchased. If you're not satisfied, we are committed to making the refund process straightforward and hassle-free.

Eligibility for Refunds

  • Refunds are available for most items returned within 14 days of the delivery date.

  • Items must be unused, in original condition, and in the original packaging with all tags intact to qualify for a refund.

  • Certain items, such as personalized products, gift cards, and items marked as Final Sale, are not eligible for a refund.

How to Request a Refund

  1. Contact us at [Insert Contact Email] with your order number and reason for the refund request.

  2. Once your request is approved, you’ll receive instructions on how to return your item.

  3. After we receive and inspect the returned item, we will confirm the refund approval.

  4. Your refund will be processed and applied to your original payment method.

Refund Processing Time

  • Refunds are processed within 5-7 business days after the returned item is inspected and approved.

  • You will receive an email confirmation once your refund is processed.

  • Please allow an additional 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.

Items Not Eligible for Refund

The following items are non-refundable:

  • Final Sale items

  • Personalized or customized products

  • Gift cards

  • Items that have been used, damaged, or missing original packaging or tags

Refund on Shipping Costs

  • Original shipping costs are non-refundable unless the refund is due to an error on our part (e.g., incorrect or damaged items).

  • If the return is due to customer preference (e.g., size, color, or style change), the customer is responsible for return shipping costs.

  • If you receive a defective or incorrect item, we will cover the return shipping costs.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order. We will arrange for a replacement or full refund, including return shipping costs.

Late or Missing Refunds

If you have not received your refund:

  1. Double-check your bank account or credit card statement.

  2. Contact your credit card company or bank, as it may take some time before the refund is officially posted.

  3. If you’ve done all of this and still haven’t received your refund, please contact us at [Insert Contact Email] for further assistance.

Return Instructions

Once you’ve received return approval:

  • Pack your item securely in the original packaging.

  • Include your order number and return authorization in the package.

  • Ship the item to the address provided by our customer service team.

  • We recommend using a trackable shipping method as we are not responsible for returns that are lost in transit.

Contact Us

If you have any questions regarding our Refund Policy, please reach out to us:

 

bottom of page